RETURN AND REFUND POLICY

If you face any issue with Claymint purchase, we are here to make it right!   

We happily replace or swap the orders that are defective.

All our orders begin production immediately—this means frames are being crafted, and fabric is cut right away. For this reason, a minimum of Rs 500 and up to 10% change fee will apply, depending on where the piece is in production, for any changes requested after one business day of placing your order. Changes made after one business day require production to start over.

If you need to cancel your order after one business day of placing your order, a 10% cancellation fee will apply. Orders that have shipped must be successfully delivered before our return and exchange policy can apply.

 

     STOCKED PRODUCTS 

    • We cautiously examine every piece of furniture before shipment, and furthermore require your confirmation once the product is delivered at your given address.
    • If you find an issue, reach out to us right away.
    • Furniture that is denied on the grounds that it doesn't fit through a passage will be client's obligation as we urge to consider the sizes referenced on the item page cautiously and check whether the furniture you request fits into your property.
    • We offer swap or return for damaged product within 7 days only.

     

      CUSTOMIZED PRODUCTS 

    • We assume that you study the measurements while sharing the details of the customized product.
    • If the product you have received does not match your requirement, raise a complaint to hello@claymint.com and our team will check if we can help. 
    • Items that are customized are non-cancelable, non-returnable and non-refundable unless it covers any issues mentioned under warranty.

     

     ITEMS WE DON'T COVER UNDER OUR RETURN POLICY   

    1. Customized/Special Items.   
    2. Items damaged due to wear & tear by the customer.   

    If you are subject to a refund for your order, the process will initiate once the product has been picked and returned to our stock-house. We shall initiate your refund within 2 to 3 days of return.  

    • If you are subject to a refund for your order, the process will initiate once the product has been picked and returned to our stock-house. We shall initiate your refund within 2 to 3 days of return.
    • Refund will be processed by NEFT or the way the amount was received. No cash returns can be provided.

     

      Claymint reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.